Often our customers need to engage our art department for design work before they are able to place their order. The artwork could be needed for a pre-sale order form, event marketing, or many other reasons. Our art department can do an Art Start before your order is placed, as long as a few guidelines are followed.
1. When requesting an art start, please note to the sales representative the approximate date when your order will be placed.
2. All screen print and embroidery orders are allowed 1 hour of art preparation free of charge to our customers. The Art Start is part of that hour and not considered separate time. Any additional time above and beyond the 1 hour will be billed at our normal art department rate of $50.00 per hour.
3. If an Art Start is completed by our artists and the customer does not place an order, we will charge for the art time used by our artist of $50.00 per hour with a $25.00 minimum.
4. Kustom Imprints absolutely stands behind the quality of our designs and our artists. Sometimes even the greatest of artists cannot match specific needs of some clients. If you are not satisfied with the quality of design from your Art Start, please notify us within 5 days of receiving the design work and let us know your thoughts. Our art department will either re-work your design to fit your needs or not charge for the art time used.
5. Graphic design work created by the employee artists of Kustom Imprints is intellectual property of Kustom Imprints. It cannot be utilized by any outside business without our written consent.
If you have any further questions about the Art Start process, please just ask your sales representative.